HR & Systems Administrator

About the Role

We are looking for an organised, detail-oriented and tech-savvy HR & Systems Administrator to support our internal HR operations and business systems.

This is a varied, hands-on role combining system administration, CRM support, employee onboarding and offboarding, process documentation, and software testing.

You will work closely with our internal teams, the lead system administrator and external software developers to ensure our systems run smoothly, employee records remain accurate, and internal processes are efficient and well documented.

The ideal candidate is confident using business software, enjoys solving problems and improving processes, and can work independently in a fast-moving environment.

Key Responsibilities
1. Systems Administration & CRM Support

• Coordinate with external Zoho developers under the guidance of the lead system administrator.
• Assist in day-to-day administration of Zoho One, including user accounts, access permissions and system settings.
• Support the maintenance of Zoho CRM and Zoho People, ensuring accurate data and effective system configuration.
• Identify opportunities to streamline internal workflows, reduce manual work and improve operational efficiency.
• Help Track and follow up on system integrations, customisations and development requests.
• Assist with the implementation and adoption of new business software, including Paybix.
• Test system updates, new features and configuration changes, documenting issues and communicating findings to the relevant team members.
• Provide first-line technical support and basic troubleshooting for internal users.

2. HR Administration, Onboarding & Offboarding

• Assist with the onboarding of new employees, ensuring all administrative and system-related requirements are completed.
• Help create and manage employee accounts, assigning appropriate access to internal platforms and applications.
• Prepare user instructions and training materials, and organise internal training sessions on the company’s Zoho applications.
• Coordinate employee offboarding, including account deactivation, access removal and related exit procedures.
• Maintain accurate, complete and up-to-date employee records across relevant HR systems.

3. Process Documentation, Testing & Quality Assurance

• Assist in creating, maintaining and updating  standard operating procedures (SOPs), user manuals, process guides and internal documentation.
• Document new workflows and support the implementation of improved internal processes.
• Test new system features, integrations, automations and workflow changes to verify that they function as intended.
• Identify, investigate and document system errors, inconsistencies and opportunities for improvement.
• Collaborate with internal teams to implement process improvements and ensure consistent application of agreed procedures.

Qualifications & Skills

Education

A university degree in Business Administration, Information Systems, Human Resources or a related field.

Technical Skills

• Confidence in using, administering and learning business software and digital tools.
• Experience with Zoho One, particularly Zoho CRM and Zoho People, would be a strong advantage.
• An understanding of CRM systems, software configurations, integrations and workflow automation is desirable.

Communication & Documentation

• Excellent written English, with the ability to produce clear, structured instructions, user guides and process documentation.
• Ability to communicate technical information clearly to non-technical colleagues.

Organisation & Problem-Solving

• Strong attention to detail and the ability to manage multiple tasks and competing priorities.
• A methodical approach to troubleshooting, testing and resolving operational issues.
• Ability to work independently, follow through on tasks and coordinate effectively with colleagues and external providers.

Adaptability

• Comfortable working in a small, dynamic team where priorities and business requirements may evolve.
• Willingness to learn new systems, take on varied responsibilities and contribute to continuous process improvement.

Ideal Candidate Profile

We are looking for someone who combines strong organisational skills with a genuine interest in business systems and technology.

You should be proactive, reliable and comfortable taking ownership of day-to-day administrative tasks, following up on outstanding issues and helping colleagues use internal systems effectively.

You don’t need to be a software developer, but you should be curious about how systems work, confident in learning new applications and motivated to make internal processes more efficient, accurate and consistent.

We strongly encourage recent university graduates who are eager to develop their skills in HR administration, business systems and process improvement to apply.